top of page
Informative Interview


We are the National Standard for Customer Service

Putting the Customer First

Customer First UK is the awarding body for ‘Putting the Customer First’ – the National Standard for Customer Service.  Organisations who are striving to achieve the Customer First Standard are sending out a strong clear message to their customers, employees, wider stakeholders and their competitors that they are putting customers at the heart of what they do, by making customer service excellence a business priority.

Our Services

The Customer First Standard is a proven tool to improve all levels of customer service across your organisation. Accreditation is our core service, and in addition we offer a variety of support options to move your customer service strategy and culture in to the fast lane.

Business Meeting

Organisations who are achieving the Customer First Standard are sending clear messages to their customers that they put them at the heart of everything they do.


Leaders with a clear customer vision choose to embrace the standard as a tool for continuous improvement in order to raise their competitive advantage within their sector.


Delivering high quality, impactful and tailored customer service training to your teams.


Ted Stone is a leading speaker and consultant in the field of customer service delivery. Ted will invigorate your event with a targeted message which is certain to get rave reviews.

What Our Clients Say

"A great return on investment for any organisation serious about significantly raising the bar when it comes to customer service from a leadership perspective."

Claire Sharp, Customer Director at Northumbrian Water

bottom of page