“Wenta has proudly retained the National Standard for Customer Service following our recent assessment by Customer First. We are delighted to have once again successfully completed the process and to have received such positive feedback from the assessor. We have a fantastic team at Wenta who work incredibly hard to ensure we meet the needs of our customers. It’s great to have this recognition and the knowledge that we are hitting the standards.”
Abi Hall – Head of Marketing
Wenta was founded in 1983 to encourage business start-ups and support small businesses. It is the largest enterprise agency in Hertfordshire and Bedfordshire and is largely funded through the ownership and management of its business centre premises, which comprises workshops and offices with a combined space of over 100,000 square feet.
The organisation has had significant growth over the last year, despite recent testing times in its industry.
In March of 2013 Wenta proudly opened its 5th centre in the borough of Enfield offering modern, vibrant and professional business amenities, a project that has been the largest for Wenta in over 20 years. 2 months prior to this, they successfully achieved the Putting the Customer First Standard, their fourth consecutive re-accreditation which established outstanding levels of customer service in 3 distinct areas; Building Customer Relationship, Marketing & Market Awareness and People Development.
With such a key focus on the customer experience, Wenta demonstrated that putting the customer at the heart of their business is a key focus for their continued growth and as members of the National Enterprise Network (NEN), Wenta were proud winners of the National Award for ‘Future of Enterprise Support’ in 2012, Achieving The Putting the Customer First® Standard.
“Wenta has proudly retained the National Standard for Customer Service following our recent assessment by Customer First. We are delighted to have once again successfully completed the process and to have received such positive feedback from the assessor. We have a fantastic team at Wenta who work incredibly hard to ensure we meet the needs of our customers. It’s great to have this recognition and the knowledge that we are hitting the standards.” Abi Hall – Head of Marketing
As members of the NEN, Wenta have continued to see the benefit of the Customer First Standard, aiming to not only meet the requirements as a member of NEN, but to be recognised for the high standards of service they continually strive to achieve for their staff and their customers.
Undertaking their third assessment against the Customer First Standard has re-affirmed that everyone at Wenta are doing things as they should be and has given staff, customers and contractors the confidence that services at Wenta have been nationally recognised and given a seal of approval for quality and excellence.
Sharing the experience, Wenta have promoted their achievement online and within social media groups and have been pleased to receive positive feedback and praise from their customers and partners.
Speaking about the approaches for their assessment, Wenta’s Head of Marketing, Abi Hall commented “The Customer First process involves the organisation as a whole, so it is necessary to have all departments on board. We didn’t see the process of Customer First as a chore rather a reflection exercise that enabled us to review what we’re doing well and where improvements in processes and service delivery can be made to strengthen our organisation”
Customer First assessor, Les Hewitson, was impressed with not only the organisations customer service processes and operations but it’s culture of “Putting the Customer First”®.
When evaluating their assessment, Les found many examples of outstanding service, as he explains:
“Wenta is a hugely successful Social Enterprise operation with a long heritage and pedigree, everything about Wenta and the way it operates is professional, efficient and productive. Staffed by people who have a passion for what they do, are very customer focused and work within a culture of support and positive endorsement clearly shows what a great place Wenta is to work.
All in all this is a superb result for everyone working at and for Wenta. The exemplary high standards of customer service has translated into greater awareness of their service offering and the sterling work it does with many individuals, employers / agencies in the region, especially in terms of the service promise and customer satisfaction.
Congratulations to everyone at Wenta on a great achievement and I wish you all every success for the future."