Your journey to achieving the Standard is focused on three pillars of business planning that look at the strategic, tactical and operational delivery of your organisation . The key milestones along your journey include:
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Building Customer Relationships
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How do you identify and then meet your customers' needs?
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How do you follow up with your customers?
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What practices are in place to deal effectively with customer complaints and queries
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Maximising Market Awareness
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What is your approach to understanding the market?
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How is the target market identified?
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How are your services improved and new ones developed to better meet your customers' needs?
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Developing your People
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How do your people understand and assess customers' requirements?
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Are your recruitment methods ensuring you have the best person for each position?
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How do you ensure that your people are continually developing their skills so they can provide the best service to your customers?
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