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Issue 15, Nov 2007 'The Yorkshire and the Humber Regional Newsletter'
 

Welcome

In this issue of the Customer First newsletter for Yorkshire and the Humber business support organisations, we bring you news from housing charities, chambers, financial services institutions and enterpise agencies. All are striving to deliver customer service excellence. All are leading the way through their achievement of the Customer First Standard. All are led by people with vision,  tremendous personal energy and who are driven by high standards. An inspirational example to us all!

Enjoy!

In this issue

» From Strength to Strength - 100% Satisfaction
» Inspirational Case Studies
» Latest News


 Customer First goes from Strength to Stength in the Yorkshire and the Humber Region

With nine out of ten organisations stating that they are 'very satisfied' with their Customer First experience, the latest customer satisfaction results from Customer First UK attribute this success to the tangible impact that the Standard is having on organisations and their customers. Read more
First Yorkshire Based Housing Group to achieve Customer First in the UK

The Bradford City Centre Project which aims to tackle homelessness recently scooped 6 national accreditations including Customer First. Their Customer First Assessor, Mike Wildey of QAS, recognised that 'BCCP provide a very important service within the community through a team who are as dedicated and enthusiastic as any I have met during my years as an assessor.' Find out more

Double Take - Sheffield Chamber of Commerce has achieved Customer First for the second time

Over the last 2 years the Customer First Standard has provided a framework for the Chamber to continuously improve and measure their on-going success. Brenda Jordan, Chamber HR and Accreditation Manager, recognised that "This has been proven from the feedback received, membership retention and membership support." Read more
 
 

Can Do Approach Makes Dawn an Early Riser

Interviewed about why customer service excellence is vital for her organisation, Dawn Whiteley, General Manager of one of the UK's largest Enterprise Agencies, reflects on her best and worst customer service experiences and what focuses her on making a difference each day. Read this inspiring interview


Prime Time for Customer First UK

Yorkshire's very own Skipton Building Society, the first to achieve the Customer First Standard in the financial sector, recently launched a prime-time viewing TV advertising campaign. The campaign focused on promoting their achievement, clearly sending out signals that the Customer First Standard  differentiates their brand in a competitive marketplace.
Read more
 

More Customers, New Suppliers and Better Customer Service
Used properly, networking is a great tool for achieving all of the above. Effective networking is not everyone's forte. To support organisations in this region to understand and develop the key principles of effective networking, Customer First is offering a complimentary session to improve your technique.
Find out more

© Customer First UK Ltd 2007.

If you would like to feedback your comments about this Issue or if you would prefer to unsubscribe to the Customer First Yorkshire and the Humber Regional Newsletter, please contact us directly at enquiries@customerfirst.org

Customer First Ltd UK, Unit 3, Arabesque House, Monks Cross Drive, Monks Cross, York, YO32 9GZ, Phone 08452260719, Website www.customerfirst.org. Registered Offices as above. Registered in England and Wales. Company Reg No 4966490, VAT No. 842929206.