|
|
|
 |
 |
Quality Call Goes Out to Organisations in this Region
Regional newspaper, the Yorkshire Post, announced Yorkshire Forward's support of the Customer First Standard, last week. We have been awarded a contract until 2011 to support business support and third sector organisations to go for the Standard. Furthermore, Yorkshire Forward are committed to ensuring that organisations fulfill their contractual obligations to achieve the Customer First Standard.
Simon Hill, (pictured), Executive Director of Yorkshire Forward says, 'Yorkshire and Humber already has highly-skilled business support organisations and we are providing this initial funding to encourage them to achieve the Customer First quality standard as part of our initiatives to promote and support excellence throughout the business community.'
Read the full Yorkshire Post Article.
| |
|
 |
 |
‘The Customer First Standard keeps us mindful of our customers in all the decisions we make’
Yorkshire and Humberside Assessment Ltd (Yhal) recently achieved the Customer First Standard for the second time and found their experience so useful that they decided to promote Customer First to their own regionally based customers. We are delighted that Yhal have joined Customer First UK as a Preferred Business Partner. Chris Jones, Head of Operations says, "Too many businesses place a greater emphasis on selling their products or services to new clients whereas understanding how to retain existing customers is crucial to success and long-term servival, especially in the current market. Customer First provides a competitive edge".,
Read the case study in full.
| |
 |
' We wanted to achieve a quality standard which challenged us and moved us forward'
Voluntary Action Sheffield has achieved the Customer First Standard for the second time. Although their reasons for doing so were partially related to funding and contractual requirements, they also felt the experience helped them to be the best organisation they could be for their customers. The organisation supports 900 community and voluntary groups and 4000 individuals throughout the city every year. Sue James, Director of Services says, "We always aim to provide the best service possible to customers and feel that gaining Customer First is an important additional endorsement of this."
Read the case study in full.
| |
 |
'We have increased the number of businesses in membership by 13% this year'
At a time when business growth is contracting nationally, Doncaster Chamber are bucking the trend. Increasing their business membership by 13%, topping the national average of 1.7%, the Chamber believes this proves that with committed and passionate staff, the Customer First ethos can provide positive results.
Tim Bennett, Customer First Assessor from Doncaster based assessment body, Quantum Assessment Services, recognises that "The Chamber is very progressive and utilised the assessment process as a driver to really take their service offering to the next level and improve further."
Read the case study in full.
| | | |
 |
'An Introduction to Customer First - Complimentary workshops, supported by Yorkshire Forward.'
Customer First will be running three more complimentary workshops, to provide you with the support you need to take the first steps towards achieving the national standard for Customer Service.
Funded by Yorkshire Forward, the workshops are provided for business support and community and voluntary organisations, within the Yorkshire & Humber region.
This workshop has been specifically designed for organsations who want to learn more about how Customer First can improve their business performance.
Click here to find out more and book your place now.
|
Opportunity to become a Customer First Approved Consultant
Join our network of approved consultants which offers you the opportunity to deliver services to new and existing Customer First customers, supporting them to deliver customer service excellence and focusing them on achieving the Customer First Standard.
Click here to find out more about the benefits of becoming an approved consultant, and to book your place on the next training session, 7th May 2009.
|
Top Regional Assessment Body Partners Customer First UK
As a key regional assessment centre for IIP, Yorkshire and Humber Assessment Ltd (Yhal) will be helping to capitalise on a growing interest Customer First Standard by becoming a Preferred Business Partner. Chris Jones (pictured), Head of Operations for Yhal, recognises "We see a strong synergy between our existing work and promoting Customer First which has growing relevance for the economic challenges which lie ahead." Read the full story.
Yhal will also be hosting a number of workshops to support organisations to achieve Customer First. To find out more contact Chris on cjones@yhal.org.uk
|
 Customer First UK Update.
Here at Customer First, we are currently striving towards achieving our 2012 vision. This vision would see 1% of the public sector committed to the Customer First Standard, as well as making 'Putting the Customer First' the national standard for customer service.
Contributing towards the achievement of this vision, has been the successful recruitment of a third assessment body, G4 Assessment Services. With an excellent reputation in both the hospitality and financial sectors, G4S have brought hope of expanding the Customer First Brand further a field to reach all parts of the nation. Read the story in full.
A new scheme of Preferred Business Partners was also launched just before christmas. Preferred Business partners will be situated within different regions, and spread the word of Customer First to their own customers. Having already secured two; Capital Quality London, and Yorkshire and Humber Assessment Limited, Customer First are extremely positive that this scheme will push us towards the 2012 vision.
|
| |
Customer First UK Expands Network of Approved Consultants.
We're looking for top performing consultants with a track record of supporting organisations to improve their customer service delivery to join our network. Successful consultants will secure an annual licence to support and advise businesses across the UK to achieve the Customer First Standard. We are currently selecting consultants for the March and May 2009 Training Programmes. Find out more
|
|
 | |
© Customer First UK Ltd 2009.
If you would like to feedback your comments about this Issue or if you would prefer to unsubscribe to the Customer First Yorkshire and the Humber Regional Newsletter, please contact us directly at enquiries@customerfirst.org
Customer First Ltd UK, Unit 24, York Eco Business Centre, Amy Johnson way, York, North Yorkshire, YO30 4AG, Phone 08452260719, Website www.customerfirst.org. Registered Offices as above. Registered in England and Wales. Company Reg No 4966490, VAT No. 842929206. |
   | |
