Issue 9 | April 2007

Institute of Customer Service Spring Conferences 2007

Cardiff, Millennium Centre: 17 April SOLD OUT
Edinburgh, RBS Gogarburn: 24 April
Dublin, Croke Park Stadium: 26 April

Don't miss out on attending one of three ICS conferences which bring together some of the most knowledgeable speakers on customer service.  Be inspired by their experiences and learn from their winning strategies and success stories. Learn new strategies to help your organisation gain competitive advantage by exceeding customer service expectations and this unique opportunity to network with like-minded individuals.

Speakers at all three conferences include:

• Mike Clare, Chief Executive, Dreams Beds plc
• Tim Rainey, Assistant Chief Executive, Tameside Metropolitan Borough Council
• Dr Ted Johns, Chairman, Institute of Customer Service
• Chris Daffy, Founder, The Academy of Service Excellence
• Paul Lewis, Customer Services Director, Capita Life & Pensions
• Dave Bradley, Managing Director, CragRats

Visit www.icsconferences.com to find out more about the conferences, speakers or to book your place.

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