Issue 9 | April 2007
First Enterprise Agency in the South West to set the Standard
BRAVE, the specialist help and advice centre for small businesses, is marching ahead of the competition by being the first enterprise agency in the South West to achieve Putting the Customer First® – the National Standard for Customer Service.
Working towards accreditation provided the Bristol based organisation with the opportunity to focus on establishing a truly customer-orientated culture, building teams within and across departments, and ensuring real commitment to customer service throughout the enterprise agency.
Delighted at achieving the Customer First Standard, Liz Sands, Operations Manager at BRAVE comments: “Working towards the Standard has been an invaluable process for the whole team. It has provided a practical approach to developing a customer focused organisation, and sends a strong message to our clients that their needs are at the very heart of what we do, and that BRAVE is the right place to come for enterprise support.
“The Standard has helped us understand our customers' needs, tailor our services accordingly, and evaluate what we do to ensure we are continuously improving our offering.”
Excited that BRAVE is the first enterprise agency in the South West to achieve the Customer First Standard, Keith Ramsay, Customer First UK chief executive commented: “BRAVE is leading the way in a competitive marketplace where customer service excellence is the key differentiator.
“The accreditation means that BRAVE has achieved an independently developed standard, which demonstrates their commitment to customer service. It will reassure customers that their needs will be fully understood, and that the organisation will deliver high quality, effective solutions and services. BRAVE’s customers can be confident that their experience will be positive and focused on meeting their needs every step of the way”
BRAVE offers a variety of different business support services from excellent business training, guidance on sources of money, opportunities to network, plus on-going support through one to one business advice and through a group mentoring scheme.
To find out more about BRAVE visit their website www.brave.org.uk
Contact Us
Customer First UK, Unit 3, Arabesque House, Monks Cross Drive, York, YO32 9GZ
i | www.customerfirst.org
e | enquiries@customerfirst.org
t | 0845 226 0719
f | 0845 226 0718
© Customer First UK 2007.
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