Issue 8 | January 2007
Customer First UK Progress
First College in the West Midlands achieves Customer First
Dudley College's Employer Engagement unit, which offers a range of services and flexible training programmes for UK businesses, has successfully achieved Customer First.
The achievement recognises the unit’s excellence in raising learning standards, delivering quality training and putting the customer first. Terry Guy from Dudley College’s Employer Services Department said, “ It’s a real accolade for us to achieve Customer First, as it is judged on actual results. We have always been committed to the impact that learning and development has on performance in the workplace as we share the vision of our customers. We hope that by achieving this benchmark we will be able to grow the unit even further to the benefit of businesses across the West Midlands. Customer First gives us the leading edge against many of our competitors and most importantly customers now have the complete reassurance that we deliver a first class service that not only meets, but exceeds the needs of learners and employer.”
Marcia Whitaker from Customer First UK said, “By achieving Customer First, Dudley College are sending out a strong message to their peers and customers that they put their customers at the heart of what they do and that customer service excellence is a priority. Furthermore, Dudley College are the first college in the West Midlands to achieve Customer First and are one of over 380 to have achieved the Standard nationally”.
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© Customer First 2007.
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