Customer First UK is proud to announce the appointment of Chief Executive Keith Ramsay

Keith has over 20 years senior management experience in the retail and housing environment, including Marks & Spencer and is passionate about customer service. Keith says “I’m thrilled to join Customer First UK at this exciting time for the organisation. With my background in retail and strategic management, I’m really looking forward to driving forward the implementation of our ambitious plans and building on our position as The National Standard for Customer Service.” Read more.

Bexley Council – “Customer First has supported us to be a top performing council”

Business property developers and agents have described the Bexley Council team’s service as refreshingly proactive and customer-focused. Chris Tomlins, Economic Development Officer, at the council, says “Any organisation serious about winning and keeping customers should regularly assess why, what, how and when they do what they do against the Customer First Framework.” To find out more about the Bexley Team’s Customer First experience click here.

Leitch Report calls for increased employer engagement and investment in skills

The Leitch Review of Skills, published in December 2006, sets out a compelling vision for the UK. In a significantly changed UK economy where the service sector accounts for around three quarters of the UK's economy, Leitch makes recommendations focused on improving engagement between employers, schools, colleges and universities. To find out more about Leitch’s main recommendations, click here.

“Customer First helped us to win the £4m ‘Train to Gain’ Contract”

David Williams, former Head of Business Development at Goldsmith Management Centre, said “Customer First was instrumental in us obtaining the contract for Train to Gain (TTG), Hertfordshire, in so much as the success of the Goldsmith Management Centre enhanced our reputation and provided a track record in delivery that benefited our application for the TTG contact.” To find out more about the impact of Customer First on their organisation click here.

Is the Customer First Standard for you?

• Yes - if your organisation wants to increase customer satisfaction levels
• Yes - if you want to retain your existing customers
• Yes - if you want to differentiate your brand in the market place by delivering customer service excellence

To find out more about the Customer First Standard click here.

Learning and Skills Council celebrate the Impact of Customer First on local Colleges and Training Providers

Customer First UK and the Learning and Skills Councils in Yorkshire and Humber recently held a celebration event to recognise the achievement of over 110 Training Providers and Colleges that have successful achieved Customer First in the region. To find out more about the Celebration Event and the impact that Customer First has had on these organisations and their customers, click here.

First College in the West Midlands to achieve Customer First

Dudley College’s Employer Engagement Unit has successfully achieved Customer First. Terry Guy, Employer Services Manager said, “Customer First gives us the leading edge against many of our competitors and most importantly, customers now have the complete reassurance that we deliver a first class service that not only meets, but exceeds the needs of learners and employers.” To read more click here.

Customer First UK joins the Institute of Customer Service

Customer First UK has recently become a member of the Institute of Customer Service. Keith Ramsay, Customer First UK Chief Executive, said “In a marketplace where changing customer needs and expectations are increasingly demanding, we recognise that it is more important to come together with fellow peers to share best practice and engage in a culture of continuous improvement. The Institute provides a welcoming forum to develop and spread good practice in customer service.” Read more.