Issue 8 | January 2007

“Customer First helped us to win the £4m 'Train to Gain' Contract”

Goldsmiths Management Centre is part of North Hertfordshire College; the leading partner in a consortium of training providers which has been awarded the Train to Gain contract in Hertfordshire by the LSC. David Williams is the Hertfordshire Consortium’s Head Project Manager. Previously he was head of business development at Goldsmith and he is convinced that its Customer First status helped win the £4 million contract. “Customer First was instrumental in us obtaining the contract for Train to Gain Hertfordshire, in so much as the success of the Goldsmith Management Centre enhanced our reputation and provided a track record in delivery that benefited our application for the TTG contact,” he said.

Goldsmith became one of the first organisations in Hertfordshire to achieve Customer First in 2004. Anne Williams is now leading on Customer First at Goldsmith and she believes It gives the centre an edge. “Achieving Customer First differentiated us in the business support market place by demonstrating that we are an organisation that can meet the needs of business and consistently provide a top quality service to customers,” she said. Goldsmith Management Centre is now working towards Customer First accreditation to maintain the high level of service and delivery which helped bring CoVE status and the Train to Gain contract.

Ann said the centre’s customers have clearly benefited from the new processes introduced by Customer First and are “pleased to deal and work with an organisation that is at least matching and often exceeding national standards.”

You can see the full case study here.

Photo: David Williams (centre) and The Goldsmith Management Centre Team

Back to Newsletter Contents

Contact Us

Customer First UK, Unit 3, Arabesque House, Monks Cross Drive, York YO32 9GZ
i | www.customerfirst.org e | enquiries@customerfirst.org t | 0845 226 0719 f | 0845 226 0718