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Issue 17, April 2008 'The Yorkshire and the Humber Regional Newsletter'
 

Welcome

In this issue of the Customer First newsletter for Yorkshire and the Humber businesses, we've taken the time to reflect on the successful take-up of the Customer First Standard, over the years in this region. There are now over 300 organisations who've recognised the value of achieving the national standard for customer service. We've chosen to share successful case studies from two organisations that led the way in their particular sectors - an enterprise agency and an accountancy firm - both of which have since achieved reaccreditation. Furthermore, read about forthcoming complimentary events that bring you into the heart of the Customer First community, opening doors through networks of businesses - all striving to share best practice and make customer service excellence the priority.

Enjoy!

In this issue

» Customer First in your region
» Inspirational Customer First Case Studies
» Become a Customer First Approved Consultant
» Latest Events


Yorkshire businesses are 'Putting the Customer First'
The first region to lead the way by improving the quality of the customer's experience of business services..The region where the first accountancy firms piloted the Customer First Standard..The region where the Learning and Skills Councils encouraged colleges to use the Standard to improve their relationships with local employers.....Organisations in Yorkshire and the Humber are truly putting their customers first. Over a third of organisations who've achieved the national standard for customer service are based in this region. Read more
'Customer First will be integral to our service offering at York's new £3 million Eco Centre'
Achieving the Customer First Standard three times since 2003 puts York Selby and Malton Business Advice Centre in a confident position to manage the new Eco Centre on behalf of York City Council. Norman Whyte, Chief Executive said, " We're focused on creating a customer-driven centre of business excellence. The Centre has been designed to encourage the 60 small businesses that will be housed here to share best practice and to collaborate and encourage each other's success." Read more 
 
'More than just accountants - we are a solution provider'
Promoting the benefits of their Customer First experience, Vicky Fryer and Howard Richardson from Naylor Wintersgill will be supporting other organisations to embed good customer service practices at a forthcoming seminar hosted by Quantum Assessment Services. They'll be sharing their case study highlighting their achievement of the Standard:  "We can now confidently inform our clients that we are 'More than just accountants' and that through building long-term relationships we are their Solution Provider." Read their inspirational case study.
 
 

'How to recognise good customer service' - Seminar and Networking Lunch

It's not always easy to demonstrate to existing and potential new customers that we really do care about them. Quantum Assessment Services, a Customer First assessment body, will be hosting this seminar. The event will focus on sharing simple practical steps to improve your customer's journey and support you to market your organisation as one that is truly customer focused. Book now to secure your place - 3rd April 2008.


Opportunity to become a Customer First Approved Consultant

Join our network of approved consultants which offers you the opportunity to deliver services to new and existing Customer First customers, supporting them to deliver customer service excellence and focusing them on achieving the Customer First Standard. Book now to secure your place on the next training session, 19th May 2008. Find out more about the benefits of becoming an approved consultant
 

More Customers, New Suppliers and Better Customer Service

Used properly, networking is a great tool for achieving all of the above. However, networking is not everyone's forte. To support you to understand and develop the key principles of effective networking, Customer First is offering a complimentary event to improve your technique on the 17th April 2008. The event provides the opportunity to meet new people who will become part of your personal network. Book now

© Customer First UK Ltd 2008.

If you would like to feedback your comments about this Issue or if you would prefer to unsubscribe to the Customer First Yorkshire and the Humber Regional Newsletter, please contact us directly at enquiries@customerfirst.org

Customer First Ltd UK, Unit 3, Arabesque House, Monks Cross Drive, Monks Cross, York, YO32 9GZ, Phone 08452260719, Website www.customerfirst.org. Registered Offices as above. Registered in England and Wales. Company Reg No 4966490, VAT No. 842929206.