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Welcome
Welcome to the August edition of the Customer First newsletter for Yorkshire and the Humber business support organisations. We have moved to a greener solution with the launch of our 14th issue as an e-newsletter. Putting our customers first, we bring you news about the recent improvements to the Customer First assessment services and success stories from organisations that have achieved the Customer First Standard. Enjoy... |
In this issue
» Better value for our customers
» Inspirational Case Studies
» Business Leaders
» Latest News and Events |   |
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Better Value for our Customers
Launched from the 1st July 2007, the new Customer First assessment service offers more flexibility, choice and demonstrable value for our customers. Going for the national standard for customer service has never been more accessible. Customers can now choose between 3 independent assessment bodies, giving customers the opportunity to decide which offers best value for money and flexibility of approach to meet their assessment needs.
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Top 50 University Celebrates Customer First Reaccreditation
Malcolm Purdie, Head of Business Support, University of Bradford comments "Since gaining accreditation in 2005, every part of the University has worked hard to continuously improve how it works with business and maintaining the Customer First Standard in June 2007 is a superb validation of this team effort." view the case study |
15,000 jobs created by York-england.com
Customer First accredited York-england.com (the inward investment board for York & North Yorkshire) has recently celebrated their 10 anniversary with a set of key milestones, including winning Best Business to Business Website at the Insider Yorkshire Digital Awards 2007 and achieving the Customer First Standard. Denise Stewart, Chief Executive, believes that Customer First is vital if you are to attract inward investment into a city." view the case study | |
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OBE for Customer First UK Chair
The OBE in the Queen's Birthday Honours has been awarded to Helen West whose commitment to business support led to the establishment of the Customer First Standard six years ago. As Chair, she has been instrumental in driving the vision that has seen the Standard adopted by organisations nationally beyond its heartlands in Yorkshire and the Humber. Read more |
SGS appointed to deliver Customer First Assessment Services
Global leader and innovator in inspection, verification, testing and certification services, SGS have been appointed to deliver Customer First assessment services. SGS commercial services manager, Gary Baker, who will lead the Customer First UK account, says: "Putting The Customer First is.relevant to many organisations with which we are already working. It is important for us to be involved in this area and we are pleased to have been appointed." Read More | |
National Customer Service Week
1st to 7th October 2007
This week long celebration offers a chance to raise awareness of the vital role played by customer service professionals in your organisation. Customer First will be celebrating in this region by hosting a complimentary event led by customer service expert, Jon Colman on 'Communicating with your Customers - Why, How, What and When.' |
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© Customer First UK 2007.
If you prefer not to receive future email newsletters from Customer First please contact us directly at enquiries@customerfirst.org |
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