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Issue 16, Feb 2008 'The Yorkshire and the Humber Regional Newsletter'
 

Welcome

In this issue of the Customer First newsletter for Yorkshire and the Humber businesses, we bring you inspiring Customer First case studies from environmental and regeneration organisations in your region. A recent CBI survey indicated that environmental and social responsibility were becoming more important to customers, but it is customer service excellence that tops the pole in achieving a good reputation. With many of you already on the way to improving your reputation through your achievement of the Customer First Standard we bring you news of events to support every step of your Customer First journey as well as the launch of our new approved consultants service.

Enjoy!

In this issue

» CBI Survey - Excellent Customer Service is key factor for good reputation
» Inspirational Customer First Case Studies
» Latest News


 Customers will pay premium for a great reputation
A recently published CBI survey has revealed that excellent customer service is the key factor in achieving a good reputation with high quality products and services coming second. Customers will pay a premium to the company they believe has the best reputation. This is ecouraging news for over 300 organisations across the region that are committed to achieving the Customer First Standard, who've proven already that they're willing to go the extra mile for their customers. Find out more about the survey findings.
'Green Minds, Business Brains and Customer First at the Heart of what we do.'
'Green Minds, Business Brains and Customer First at the Heart of what we do.' 
Demonstrating their belief in building long-term customer relationships and going the distance for both their environment and the people they work with, Urban Mines has just achieved Customer First for the third time. James Horne, Project Manager proudly asserts, "Our customers feel they are highly valued and that their opinions and suggestions are a vital part of Urban Mines' continual development."
Read More
 
'Achieving the Customer First Standard has increased the range of customers we are able to contract with.'
Managing over £400 million of regeneration funding, Cityventure has recently achieved the Customer First Standard. The company which has considerable expertise in delivering regeneration products in the region, has found that their recent achievement has increased the range of customers they are able to contract with. Read more
 
 

Update - Customer First UK National Roll-Out of the Customer First Standard
With expansion into new countries and sectors, Customer First continues to gather strength and recognition in the customer services marketplace. 'Putting the Customer First' has its roots firmly embedded in this region but over recent months we've seen organisations from Housing, Security, Health and Property sectors achieve the Standard across the UK. 
Read more


Opportunity to become a Customer First Approved Consultant

Join our network of approved consultants which offers you the opportunity to deliver services to new and existing Customer First customers, supporting them to deliver customer service excellence and focusing them on achieving the Customer First Standard. To find out more about the benefits of becoming an approved consultant download our brochure, Your Key to Becoming a Customer First Approved Consultants
 

Complimentary Customer First Events! Supporting your Journey

Looking to find out more about the Customer First Standard and share best practice with like-minded peers to get the most from your Customer First experience? Customer First UK is offering complimentary workshops, clinics and networking sessions to support your every step. Find out more from the Events Section on our website

© Customer First UK Ltd 2008.

If you would like to feedback your comments about this Issue or if you would prefer to unsubscribe to the Customer First Yorkshire and the Humber Regional Newsletter, please contact us directly at enquiries@customerfirst.org

Customer First Ltd UK, Unit 3, Arabesque House, Monks Cross Drive, Monks Cross, York, YO32 9GZ, Phone 08452260719, Website www.customerfirst.org. Registered Offices as above. Registered in England and Wales. Company Reg No 4966490, VAT No. 842929206.