Launch of new service - The Customer First Approved Consultants
18/02/2008
Recently launched, the network of Customer First Approved Consultants offers a broad range of expertise at competitive rates to support organisations to develop a customer-focused business. Experts are on hand to advise and support organisations to achieve the Customer First Standard, as well as develop approaches to improving all aspects of their customer service delivery.
Our consultants have been approved through a rigorous skills and training programme, ensuring that we as the awarding body and our customers are 100% confident in the service they deliver. All our consultants are experienced in supporting organisations to achieve the Standard and bring with them their own unique qualities and breadth of experience. You can access their support for some of the following:
- Introductory workshops on the Customer First Standard
- Support in preparing for the Customer First assessment
- Facilitating working groups
- Project Managing the roll-out of Customer First across your organisation
- Developing new ways of working to improve your customer service delivery or managing cultural change
- Support you to maintain your Customer First status.
The great thing about this service is that it is tailored to your requirements, so simply choose an Approved Consultant and start the discussion today.
For further information about our consultants visit http://www.customerfirst.org/ApprovedConsultantsList.aspx
Author: Frea O'Brien, Customer First UK
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