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The Customer First Newsletter Issue 20 May 2010

News First
The Official Customer First News Flash

Bringing you the latest on the customer service industry, top tips for business performance, profiles of movers & shakers in our industry, the latest Customer First events, and the opportunity to join a network of customer-focused consultants.

Top Tips	Sector in the News	Talking Heads Interview	Customer service in the News

Top Tips for Getting Customers to Buy From You "Robert Craven says that 'your whole business hinges on what your customer gets from you',' I wholeheartedly agree" says Sir Richard Branson. In his honest and goading style, Robert challenges businesses to get out there and talk to their customers. Can you act on his Top Tips to get customers to buy from you? > The Top Tips	Utilities looking to improve service ť The utilities sector has come under increasing scrutiny in the headlines, with customers unhappy about sky high prices and poor service delivery. As a result, Customer First UK has seen an influx of enquiries from utilities suppliers looking to put their customers first and show their commitment to providing a service that is of the highest level. > Read the full story	Talking Heads Interview with Robert Craven Described by the Financial Times as 'the entrepreneurship guru' we caught up with Robert Craven, author of 'Customer is King' to find out what his best customer service experience is and why he makes a difference > Read the full Interview	Why Customer Service is dominating the Headlines ť In the very first of Customer First UK's customer service podcasts, Chief Executive Frea O'Brien talks about the key reasons why customer service is dominating the headlines and why businesses need to roll up their sleeves and work hard to regain trust and credibility with their customers.. > View the podcast in full

Customer First Success Stories

Customer First UK Events & Workshops
	Customer Loyalty Workshops In today's environment every customer counts, everyone knows that it costs much more money to attract a new customer than it does to retain an existing one, so how do you keep your existing customers loyal..... Insight 100 in association with Customer First UK have developed a interactive workshop to help you answer that very question and develop tools and techniques to understand, measure and grow your customer loyalty. To find out more about this event please click here.	Barclay's Let's Talk ......... As part of the awared winning Barclay's 'Let's Talk.....' seminars, Customer First UK will be exhibiting alongside other high profile organisations at venues across the country. These free events are designed to help businesses be more successful and are open to all organisations not just those that bank with Barclays. To find out more about this event please click here
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	An Introduction to Customer First This complimentary workshop will provide you with the support you need to take the first steps towards achieving the national standard for Customer Service. - 17th June 2010, Leeds	Self Assessment Workshop - 25th May 2010, London Whether you are new to the Customer First Standard, or have already made your commitment, this full day workshop is perfect for those looking to make the first steps towards achieving the Customer First Standard

Become a Customer First Approved Consultant

	Customer First UK looking to expand network with customer-focused consultants We're looking for top performing consultants with a track record of supporting organisations improve their customer service delivery to join our network. Successful consultants will secure an annual licence to support and advise businesses across the UK to achieve the Customer First Standard. We are currently selecting consultants for our June Training Programme. Find out more

Use Our Expert Consultancy Services
	Developing and strengthening your business's customer focus can be complex and challenging, where do you start and how do you begin to make those crucial steps towards making change happen? Our network of Approved Consultants has the expertise, knowledge and skills to work with you to find solutions. Click here to find out more or contact Customer First on 0845 2260719 or email to enquiries@customerfirst.org	Click here to view a consultancy case study

ŠCustomer First UK 2010.
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