News First
The Official Customer First News Flash

Bringing you the latest on the customer service industry, top tips for business performance, profiles of movers & shakers in our industry, the latest Customer First events, and the opportunity to join a network of customer-focused consultants.

Tim Royds, Director of highclere, brings us his top ten sales tips on encouraging customers to buy » 

Tim Royds is a specialist in the B2B arena and works with high profile brands to substantially increase the sales success of its clients.
Here Tim provides us with his top ten tips to ensure sales are secured every time.

> Top Ten Tips
> Tim Royds Background

Universities must treating students like customers » 

 Lord Mandelson announced before Christmas that students should be treated more like customers if tuition fees are to raise even more.
For this reason Customer First UK has launched our very own University Challenge, to encourage Higher Education establishments to start putting their students first.

> Read the full story

 Don Hales, customer service advocate, talks to Customer First » 

As the founder of the National Customer Service Awards, Don Hales is the man in the know when it comes to customer service. 
Here Don talks to Customer First about the value of customer service, and his own personal experiences.

> Read the full Interview

The Real Battle for Customers Starts Now » 

Tales of poor customer service are predominantly featured in the headlines at present time. It has now been reported that businesses are losing as much as £3 billion a year, due to lack of customer care. This article from Customer Strategy magazine featuring Customer First General Manager Frea O'Brien, looks at why the real battle for customers starts now.

> Read the article in full