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The Customer First Newsletter Issue 21 June 2010

News First
The Official Customer First News Flash

Bringing you the latest on the customer service industry, top tips for business performance, profiles of movers & shakers in our industry, the latest Customer First events, and the opportunity to join a network of customer-focused consultants.

Breaking News!	Putting the Customer First, THE Standard to Make A Difference	Customer First UK going International

Research Proves Customer First Organisations Perform Better Independent research has shown that 77% of organisations that hold the Customer First Standard deliver an excellent service compared to 60% of those without. Performing better on all aspects of customer service, this research proves that putting your customers first pays off Read More	No more tick boxes! Time to Make A Difference! Steve Hinton, Chair of Customer First UK, champions the national standard for customer service as the route to a more enterprising, customer focused and cost effective public sector. "Customer First is a great stimulus to a creative change in culture...It puts the responsibility for managing customer relations squarely onto the service deliverer....There would be a huge saving by not requiring the plethora of existing public sector bodies whose sole purpose is to check others' numbers." Read More	Customer First UK to go Live in South Africa As the World Cup gets into full swing, South Africa is THE place to be right now. Business and tourism is booming meaning customer service levels need to be of the highest standards. That's where we come in as the Customer First Standard is piloted in South Africa Read More

Top Tips	Sector in the News	Talking Heads Interview

Top Seven Tips - Making the First Impression Count Frea O'Brien, Chief Executive of Customer First UK brings you her top seven tips on how to deliver great customer service first time, every time to get all your customer relationships off to a great start. From 'Hiring for Attitude' to 'Being on the Pulse of the Social Media Revolution' Read more	Customer First Essential for NHS With rumours circulating that customers may have to pay to see their GP, data breaches, and service blunders, a think tank reports advising that billions should be cut from the health budget was the last thing the NHS wanted to hear. During a difficult times though, the NHS need to ensure they are protecting their customers by putting them first. Read More	Talking Heads - Meet Ted Stone Guiding the first ever Utility sector organisation to achieve the Customer First Standard, Ted Stone is leading the way when it comes to customer service. In this Talking Heads interview, Texan-born Ted tells us of his career with Fulcrum Infrastructure, experience, and views on the customer service industry at present time Read more

Customer First Success Stories

Customer First UK Events & Workshops
	Customer Loyalty Workshops In today's environment every customer counts, everyone knows that it costs much more money to attract a new customer than it does to retain an existing one, so how do you keep your existing customers loyal..... Insight 100 in association with Customer First UK have developed a interactive workshop to help you answer that very question and develop tools and techniques to understand, measure and grow your customer loyalty. To find out more about this event please click here.	Barclay's Let's Talk ......... As part of the awared winning Barclay's 'Let's Talk.....' seminars, Customer First UK will be exhibiting alongside other high profile organisations at venues across the country. These free events are designed to help businesses be more successful and are open to all organisations not just those that bank with Barclays. To find out more about this event please click here
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	An Introduction to Customer First This complimentary workshop will provide you with the support you need to take the first steps towards achieving the national standard for Customer Service. - 17th June 2010, Leeds	Self Assessment Workshop - 25th May 2010, London Whether you are new to the Customer First Standard, or have already made your commitment, this full day workshop is perfect for those looking to make the first steps towards achieving the Customer First Standard

Become a Customer First Approved Consultant

	Customer First UK looking to expand network with customer-focused consultants We're looking for top performing consultants with a track record of supporting organisations improve their customer service delivery to join our network. Successful consultants will secure an annual licence to support and advise businesses across the UK to achieve the Customer First Standard. We are currently selecting consultants for our June Training Programme. Find out more

Use Our Expert Consultancy Services
	Developing and strengthening your business's customer focus can be complex and challenging, where do you start and how do you begin to make those crucial steps towards making change happen? Our network of Approved Consultants has the expertise, knowledge and skills to work with you to find solutions. Click here to find out more or contact Customer First on 0845 2260719 or email to enquiries@customerfirst.org	Click here to view a consultancy case study

�Customer First UK 2010.
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