So, what is the assessment process?
Your journey is designed to be as simple and productive as possible and comprises of 8 key steps:
- Contact Customer First UK to start your journey
- Commitment from your organisation to achieve the requirements of the Standard
- Allocation of a Relationship Manager. Your organisation will be allocated a dedicated Relationship Manager who will be available to support you throughout your journey
- Agreement between you and the assessor about the scope and scale of your assessment and the contract to deliver the assessment service
- Access support including the Guide to the Standard, workshops, Online Resources and Consultants to prepare for assessment
- Self Assessment questionnaire to support you and your colleagues to understand how close you are to achieving the Standard.
- External Assessment where the assessor meets a range of your people to find out more about how you do things and also assesses the extent to which you meet the Standard.
- Report and feedback where your assessor summarises the findings, results and outcomes of your assessment and provides some developmental support and action planning.