So, what is the assessment process?

Your journey is designed to be as simple and productive as possible and comprises of 6 key steps:

  1. Choosing your Assessment Body from a choice of three independent Assessment Bodies that deliver assessment services on a national basis
  2. Commitment from your organisation to achieve the requirements of the Standard
  3. Agreement between you and the assessor about the scope and scale of your assessment and the contract to deliver the assessment service
  4. Self-assessment questionnaire to support you and your colleagues to understand how close you are to achieving the Standard
  5. External Assessment where the assessor meets a range of your people to find out more about how you do things and also assesses the extent to which you meet the Standard
  6. Report and feedback where your assessor summarises the findings, results and outcome of your assessment and provides some developmental support and action planning
The Assessment Bodies Who's achieved the Customer First Standard? Your Key to Customer First