Going for Customer First Re-accreditation
Customer First accreditation lasts for two years.
Research shows that 95% of organisations will go for re-accreditation. Organisations are striving to maintain their compliant status for the following reasons:
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A demonstration of continuous improvement.
As an organisation changes and new services are developed, the way people do things must be reassessed to ensure that your organisational culture continues to be customer-focused.
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Putting customers at the heart of your organisation.
Putting the Customer First ® is the National Standard for Customer Service. Your achievement sends out a message to customers that inspires confidence and trust.
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Making your reputation for delivering excellent service a brand differentiator.
Market differentiation is important for any business. Re-accreditation will support you maintain your competitive reputation for providing top quality service to customers.
Our latest customer satisfaction research (April 2011) indicates that 100% of organisations that have achieved re-accreditation would recommend the Customer First Standard to other organisations.