The possible outcomes
Whilst certainly achievable, the Customer First Standard is challenging. As a consequence, not all achieve the 32 Statements within the Standard on first assessment; of those who are subsequently monitored and/or reassessed the vast majority then succeed.
There are 3 possible outcomes from the assessment:
You fully meet all 32 Statements and so can:
- Retain this status for 2 years
- Use your achievement to help build your credibility and competitiveness
- Use the Putting the Customer First ® registered Certification Mark on all communications to your customers to highlight their position at the very heart of your organisation
You have made significant progress and meet a number of the Statements. You can now:
- Have 6 months to make some further changes and improvements before an assessor reviews the progress made at the Monitoring Visit
You have some way to go before you will meet all the Statements. You have the opportunity to:
- Take 12 months to put in place major actions and development to improve customer service
- Then undergo a full re-assessment