AMG leads the way in customer service
07/01/2008
AMG has recently been awarded a Customer First Accreditation from Customer First UK, the awarding body for Putting the Customer First – the national standard for customer service. AMG is the first Company in the industry sector and the first Loss Adjuster to receive this award.
The Customer First Accreditation awards those companies who achieve customer service excellence. It focuses on customers and their interface with and experience of an organisation’s service delivery.
The award examines how customer relationships are built, needs identified and fulfilled; how markets are targeted, services developed and partnerships formed and how people within an organisation are developed, trained and their ability to deliver. Staff, managers, clients and suppliers are interviewed as part of a robust assessment of an organisation.
During the assessment process AMG was praised, in particular, for ‘a culture of partnership and working together with customers….a clear focus on complaints…staff who are actively encouraged and involved in the development and improvement process”, the assessor said.
Kevin Wood, Group Managing Director commented: “We are delighted to receive this award which clearly demonstrates to all that we are an organisation that takes customer service seriously. We look to continuously improve our systems and processes to ensure that we deliver a high standard of customer service.
“The assessments were vigorous involving interviews with a number of our staff and managers, our clients and QCRN Contractors. Feedback has been extremely positive and we have no areas for essential development. However, as the Award is all about continuous improvement we are putting an action plan in place which will feed into our latest projects.”
Author: AMG (Holdco) Ltd
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