We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.
13/08/2010
Customer First UK would like to welcome you to the 3rd National Complaints Day.
The day is run by ComplaintCommunity.com - the leading free-to-use online complaint management service. The theme this year is 2010 - A Social Media Odyssey How to deal with the impact of Social Media and the developing regulatory environment.
Dealing with customer complaints is vital to the strength and success of your business, so in support of this day we want to raise awareness of the issue.
05/08/2010
Energy solutions business, Fulcrum has become the first utilities company in the UK to achieve Customer First. Ted Stone, National Customer Advocate Manager says 'Customer Service is no longer just a support process in any business.'
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26/07/2010
Staff at Exmouth based business consultants, The Customer Consultancy Ltd, are the first in the region to achieve Approved Consultant status with Customer First UK.
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26/07/2010
Staff at Warwickshire based business consultants, Stefan Drew Associates under their new division, The Customer Consultancy Ltd, has achieved Approved Consultant status with Customer First UK.
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19/07/2010
Customer First UK is delighted to sit on the board for the new Pan Sector partnership, led by the Council for Administration. The Partnership will strive to deliver a vision that promotes business and related skills and knowledge for all types of organisations.
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13/07/2010
The NHS is to undergo major restructuring in one of the biggest shake-ups in its history. Customer First UK welcomes Health Secretary, Andrew Lansley's vision 'for health outcomes and quality services - that are among the best in the world.'
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