We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.
30/01/2012
The Facilities Directorate, University of Leeds is one of the largest providers of service to University staff and Students. In 2011 they opened The Edge, a £2.5 million fitness, sport and wellbeing centre and are building their services up to Olympic standards by supporting China in thier 2012 Olympic training. Crossing boundaries between sport, education, business and culture is one shared vision that makes this department that extra bit special.
27/01/2012
“Its not how satisfied you keep your customers – its how many satisfied customers you KEEP”
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27/01/2012
pur·pose/ˈpərpəs/
The reason for which something is done or created or for which something exists.
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27/01/2012
With the widespread use of social media, designed to share company information of products and services and to add a more personal element to a business through networks, relationship marketing is becoming an important element to a business’s success.
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27/01/2012
Customer First UK have designed a set of tools that can be accessed instantly and are integrally linked to the Putting the Customer First Standard to make the assessment process and your customer service approaches simpler to understand and easier to integrate into your own business practices.
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18/01/2012
The Customer First Standard explores 'expectations' in this Top Tips article. In an increasingly competitive HE sector, coupled with the increase in fee's there is a greater need to manage, support and engage with your students to ensure that their overall experience and expectations are met and then exceeded. Here we explore some of the ways you can understand, implement and manage those expectations.
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