Getting the best from Customer First- Preparing for your Assessment
19/10/2009
Ideal for organisations who are committed or thinking about committing to the Customer First Standard, the Preapering for your Assessment workshop will help you to find out more about the journey to assessment and how to get the most out of the activity.
The workshop intends to explore the following topics;
- The assessment journey
- The Statements within the Standard
- The role of the assessor and the support available to you and your organisation
- Identifying business challenges for your organisation and how to develop plans to address and overcome these
- How to get the best from Customer First - using the assessment journey to drive continuous improvement
To book your place on this workshop, please follow the link below to complete a booking form;
http://www.yhal.org.uk/workshops/getting-the-best-from-customer-first-preparing-for-your-assessment/
Times
09:30 - 12:30
Location
Cardale Park, Harrogate
Prices
£95 +VAT
More information
Yhal solutions
01423 531133
Booking
Before booking please read our terms & conditions.
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