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Fulcrum Infrastructure Services Ltd
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Fulcrum Infrastructure Services Ltd became the first organisation within the Utilities sector to achieve the Customer First Standard, when they were accredited in April 2010.
Fulcrum is an energy solutions company that has been delivering services across mainland UK for more than 50 years
In deciding to go through the Customer First Standard, Fulcrum had some key objectives they wanted to achieve. In order to ensure their customers receive a consistently high level of service, Fulcrum wanted to see their work efforts co-ordinated across all aspects of the organisation.
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Latest News
13 Aug 10 : Customer First UK would like to welcome you to the 3rd National Complaints Day.
The day is run by ComplaintCommunity.com - the leading free-to-use online complaint management service. The theme this year is 2010 - A Social Media Odyssey How to deal with the impact of Social Media and the developing regulatory environment.
Dealing with customer complaints is vital to the strength and success of your business, so in support of this day we want to raise awareness of the issue.
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05 Aug 10 : Energy solutions business, Fulcrum has become the first utilities company in the UK to achieve Customer First. Ted Stone, National Customer Advocate Manager says 'Customer Service is no longer just a...
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