Our involvement with Customer First has brought many benefits to our customers and to our staff, as well as our overall Business Support Service being improved as a result.
Wandsworth Borough Council-Economic Development Office
14/08/2009
What were the benefits of the assessment process?
Everyone worked together during the self-assessment phase to identify our strengths and areas for development.
Achieving compliance again really boosted staff confidence in what we're doing individually, and as a team.
The assessment also allowed us to acknowledge that in certain areas our work could be improved. As a result changes and improvements were made which ensured that a better and more comprehensive service is now being provided.
Making a difference - What impact has the standard had upon your customers and your organisation?
The process helped us to identify the need to actively seek better quality feedback from our customers, introduce a more robust complaints procedure and use these to improve our customer service.
Achieving accreditation differentiates us in the business support marketplace by positioning us as an organisation that consistently provides top quality service to our customers.
Why would you recommend the Standard to other organisations?
Customer First is a sure fire way of getting independent accreditation and advice that you can trust on how to improve the customer journey for all your customers.
Contact Name
Mike Brook
Contact Telephone
0208 8716202
Contact Email
mbrook@wandsworth.gov.uk
Contact Website
http://www.wandsworth.gov.uk/business
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