The Standard emphasises the importance of the customer at all levels and their impact on service delivery.
University of Exeter - Corporate Services
29/01/2010
Why go for Customer First?
To fully intergrate the many diverse business areas of the corporate services; as well as improve our customers experience and ensure their needs are understood.
What improvements followed?
Achievement of the Standard united the different teams within Corporate Services, as well as providing everybody with a renewed understanding of the importance of being truly customer-focused.
New customer research initiatives have also been introduced.
Why are you recommending Customer First?
The Customer First Standard was perfect for us as it provided a user-friendly customer-focused framework for continuous improvement.
The Standard also emphasises the importance of the customer at all levels.
Contact Name
Wendy Courtney
Contact Telephone
01392 264576
Contact Email
w.k.courtney@exeter.ac.uk
Contact Website
http://www.exeter.ac.uk
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