First National Motor Insurance Intermediary to achieve the Customer First Standard
Daimler Insurance Services UK Limited
19/08/2008
Why go for Customer First?
Competition in our market is intense so we must secure a competitive edge - 'Delighted Customers', the Customer First Standard appealed to Daimler as it gave us that challenge to ensure we are demonstrating quality of service to our customers and to our regulatory body.
What were the benefits of assessment?
The business achieved a lot during the seven months, Customer First helped us to review our business from end to end, and during the journey we identified areas for improvement to take back to the wider business for delivery.
Would you recommend Customer First?
Yes, the Customer First Standard provides a structured approach to internal and external critique. It is a valuable learning experience and a great team building exercise for all levels of a business.
Contact Name
Steve Carter, Director of Group Insurance Compliance
Contact Telephone
01908 620101
Contact Email
steve.carter@daimler.com
Contact Website
http://www.daimler.com
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