Without Customer First we wouldn't have secured enough funding to support young people to set-up in business across the Yorkshire and Humber Region
The Prince's Trust (Yorkshire & The Humber Region)
10/06/2008
Why go for Customer First?
To aid funding so we can support young people into business, to maintain our Customer First status and for continuity purposes i.e. reviewing our systems and procedures against an externally recognised standard.
What were the benefits of assessment?
It enabled us to review all our systems and procedures to ensure customers are dealt with in the most appropriate way. Our assessor gave us the confidence to run with ideas that we were cautious about doing, enabling us to keep developing on what we had already achieved.
What improvements followed?
We have a more robust enquiry handling system, introduced group information sessions and directed Program Executives for Business to appropriate training to ensure the needs of our customers are more understood.
Contact Name
Erica Johnson, Program Manager
Contact Telephone
01977 698000
Contact Email
erica.johnson@princes-trust.org.uk
Contact Website
http://www.princes-trust.org.uk
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