Organisations that have achieved the Customer First Standard are seeing measurable results. These benefits cover a wide range of performance indicators including increased customer satisfaction and bottom-line impact.
In the words of our customers, read highlights about the difference Customer First has made to their organisation and their customers. Read their inspirational case studies.
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Featured Case Study
30/01/2012
The Facilities Directorate is the largest provider of services to University staff and students on campus, employing approximately 1,200 staff with a budget of circa £75M, excluding capital expenditure. The newly formed Directorate (which came into effect from 1 August 2010) brings together Estate Services, Residential and Commercial Services (RCS) and Sport & Physical Activity (SPA).
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