The Steps to achieving Re-Accreditation
Your Customer First compliance status lasts for two years. To achieve re-accreditation your organisation will have to recommit to working towards achieving the Customer First Standard and maintaining your compliance status for a further 2 years.
There are 7 easy steps:
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Your Relationship Manager
will remind you about your expiry date and allocate an assessor to you.
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Agreement
between you and the assessor about the scope and scale of your assessment and the contract to deliver the assessment service.
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Self-assessment
questionnaire to support you and your colleagues to understand how close you are to achieving the Standard.
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External Assessment
where the assessor meets a range of your people to find out more about how you do things and also assesses the extent to which you meet the Standard.
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Report and feedback
where your assessor summarises the findings, results and outcome of your assessment and provides some developmental support and action planning.