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Our latest success story
Barnsley Premier Leisure- The Metrodome Leisure Complex
As part of Barnsley Premier Leisure, The Metrodome achieved the Customer First Standard for the first time in February 2009. As a hospitality & Leisure sector organisation, the Metrodome used their Customer First assessment in line with their Quest assessment, in order to look at the service they provide to customers.
After gaining so much from the assessment process, Barnsley Premier Leisure have now committed to all 10 of their sites, spread across the Barnsley District, to achieving the Customer First Standard.
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Latest News
29 Jun 09 : Recent Smith +Co research has shown that there is an 85% correlation between the way your employees feel about your brand and the way your customers do. It has also been suggested that effective contact with employees has a higher impact on customer loyalty than advertising.
Investing time and effort into your work force can lead to your customers, old or new, receiving a service to remember, and ensuring that during these difficult times, they will still return and remain loyal.
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29 Jun 09 : A recent report has seen a surge in the number of complaints made by students against their universities.
Since tutition fee costs were controversially raised last year, universities are now...
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